Refund Policy

Return Policy:

Thank you for shopping at Hand of a Hobbyist! We strive to provide you with high-quality Pokemon cards and an exceptional shopping experience. Please review our return policy below for important information regarding returns and exchanges:

1. Return Eligibility: Due to the sealed nature of Pokemon card products, we generally do not accept returns or exchanges unless the item is defective, damaged upon arrival, or in exceptional circumstances. We are unable to accept returns for opened or used products.

2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order to initiate a return or exchange. We may require photo evidence of the damage or defect for our records. Once the return is approved, we will provide instructions for returning the item and offer a replacement or refund, depending on your preference.

3. Exceptions to Return Policy: In exceptional circumstances where a return is requested for reasons other than damage or defect, such as an incorrect item received or extenuating circumstances, we will review the request on a case-by-case basis. Please contact us directly to discuss your situation, and we will do our best to accommodate your needs.

4. Return Process: To initiate a return or exchange, please contact us at [Your Contact Email or Phone Number] with your order details and reason for return. Our customer service team will guide you through the return process and provide assistance as needed.

5. Return Shipping: If a return is approved, you may be responsible for return shipping costs, unless the return is due to a mistake on our part or the item is confirmed to be defective. We recommend using a trackable shipping method and retaining proof of postage for your records.

6. Refunds: Refunds for returned items will be processed within [number] business days upon receipt and inspection of the returned item. Refunds will be issued to the original payment method used for the purchase.

7. Contact Us: If you have any questions or concerns about our return policy or need assistance with a return or exchange, please don't hesitate to contact us at [Your Contact Email or Phone Number]. Our customer service team is here to help!

By shopping with us at Hand of a Hobbyist, you acknowledge that you have read, understood, and agree to abide by our return policy. Thank you for your understanding and cooperation.